Office Policies

Our Mission Statement

Our mission is to provide timely, consistent, effective, high-quality dental services in a friendly, professional environment while fostering an atmosphere of support, mutual respect and commitment to and from our staff.

In service of our mission, Walnut Creek Dental East will set the standard for excellence.

Commitment
Acceptance
Responsibility
Excellence

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday:         8:00 a.m. – 7:00 p.m.
Tuesday:         7:30 a.m. – 8:00 p.m.
Wednesday:    7:30 a.m. – 5:00 p.m.
Thursday:       7:30 a.m. – 7:00 p.m.
Friday:            8:00 a.m. – 5:00 p.m.
Saturday:        8:00 a.m. – 1:00 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request at least a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. We do charge a fee for appointments not cancelled within 24 hours.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary greatly, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.